Eastgate Surgery
01582 957 599
[email protected]

Patient Information

Here you can find out how to register at our practice and read other important information for patients.

You can find out more by clicking on the links.

Access to medical records

The practice is registered and complies with the Data Protection Act 2018 (DPA 2018). Any request for access to notes by a patient, patient’s representative or outside body will be ... [continue] Access to medical records

Carers

Are you looking after or providing support for a relative friend or neighbour? Are you being helped or supported by a relative friend or neighbour? Your GP needs to know ... [continue] Carers

Complaints and compliments

At Eastgate Surgery, the team strive to deliver only the highest standards of quality care to all patients. We welcome both patient and colleague feedback as everything is helpful and ... [continue] Complaints and compliments

COVID-19 updates

Booster vaccination information The Covid booster programme is only being delivered through some GP Primary Care Networks/ Practices, some Pharmacies and designated vaccination centres. Eastgate Surgery is NOT vaccinating for ... [continue] COVID-19 updates

How to register

We have an open list and welcome requests for registration from patients living in or moving to the practice area. Please click here to see our Practice Boundary Map You ... [continue] How to register

Named GP

All patients at Eastgate Surgery have a named, accountable doctor who is responsible for coordinating their care. Your named doctor will be allocated to you by the practice. You can ... [continue] Named GP

Patient confidentiality

We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and ... [continue] Patient confidentiality

Patient rights and responsibilities

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. It is your responsibility to keep your ... [continue] Patient rights and responsibilities

Practice boundary

Please use the map below to see if you live within our practice boundary. 

Privacy

Privacy notice As data controllers, GPs have fair processing responsibilities under the Data Protection Act and GDPR law 2018. This means ensuring that your personal confidential data (PCD) is handled ... [continue] Privacy

Update your details

If you change name, address or telephone number, please let our receptionists know by calling or writing to us. Alternatively you can complete the online form. If you move outside the ... [continue] Update your details

Useful links

Please find below a selection of website links that we thought you might find useful. We cannot be responsible for the content of these websites but we try to ensure ... [continue] Useful links

Using this website

The medical information on this website, and on any sites linked to from this website, gives general advice only and SHOULD NOT be used as a substitute for the personal ... [continue] Using this website

Violent or abusive behaviour

We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their ... [continue] Violent or abusive behaviour