Eastgate Surgery
01582 670050
[email protected]

Appointments

‘On the day’ appointment with the doctor –. please ring reception. Phone lines open Mon to Friday 8am to 6.30pm. Appointments with the nurse can be booked ahead. If you are unable to keep your appointment, please inform the surgery as soon as possible, so that it can be offered to someone else in need.

Home Visits

Your doctor’s time is very precious. Please ensure that it is absolutely essential, before you request for a home visit by 10.30am on the day.

Emergencies / Out-of-hour Cover

  • Emergencies within the surgery hours will be dealt with by the doctor / nurse, at the earliest.
  • For medical advice between 8.00am and 8.30am (weekdays) only, and on Wednesday between 12.00 noon to 3.30 p.m, and 5.30pm to 6.30pm only, please call: 0742 4089524 .
  • For urgent medical advice outside surgery hours (including weekends), please call the NHS111 service on 111.

Please remember that if you have requested an emergency appointment, you have been added to an already full surgery list. Hence you must appreciate that priority will generally be given to patients with booked appointments. You will be seen at the end of the surgery and we request that you remain seated patiently, until the doctor is free to deal with you.

As an emergency patient, the doctor can only deal with your urgent, immediate problem. For any other matter, you will be asked to book a routine appointment. An emergency appointment is for genuine emergencies – otherwise you will be depriving someone else who really needs it