Opening hours
The surgery’s core opening hours for appointments are Monday to Friday 8:00am to 6:30pm.
There are additional surgeries operating one day a week, offering appointments from 7:00am and evening appointments up until 8.15pm.
The surgery also operates on Saturdays for pre-booked appointments ONLY.
Appointments
All consultations are by an appointment system. Appointments can be organised by Telephone or Online via SystmConnect – (no login details required)
Eastgate Surgery will always endeavour to help our patient’s in any way they can. You can see any one of the doctors, although it is better for you to see the same doctor each time you attend. There may be times when your usual doctor is not available, due to holidays, study leave, teaching or illness. On these occasions patients will be seen by another doctor.
If the problem is not urgent, you are more than welcome to organise an appointment with your usual doctor when they return.
Home visits
To request a home visit, please telephone 01582 957599. If you require a visit on the same day, you must telephone before 10:30am.
We would ask you to keep in mind that home visits are intended for those patients who are housebound or too ill to come to the surgery.
GP extended access service
To make an appointment outside of normal surgery hours please contact reception, who will be able to provide information on times and venues for these GP Extended Access Appointments.
Please click here to read an information leaflet
Cancelling an appointment
A considerable amount of surgery time is wasted by people either failing to inform us that they are unable to keep an appointment or giving us so little notice that the appointment cannot be re-allocated. Please let us know as far in advance as possible if you cannot keep an appointment – it will always be of use to someone else. Should you fail to attend for 3 appointments in a 12 month period you will be classed as a frequent offender and may be asked to leave the practice. Click here to complete the online form to let us know you cannot attend your appointment.
Face Masks
We recommend that you wear a face mask when attending the surgery. Thank you for your understanding.
Call Recording
All calls to the practice, both inbound and outbound, are recorded for quality, monitoring and training purposes.
